Tuesday, August 07, 2007

DirectBuy - A Zcam!!! (or DirectRipOff)



For months we've been "tormented" by calls and mailings from this "outfit" called "DirectBuy" (you might have heard of them, their ads and infomercials are everywhere), so last week we finally decided to drive up to Bothell, just to shut them up (and also to sort of silence our own curiosity).

Being rabidly suspicious of ANYTHING that smells like timeshares, or when a large sum is asked to be paid "upfront", w/o really seeing what it is you get, DirectBuy for sure did not disappoint us!

This is a "buyer's club", with massive (that is a major understatement...) savings compared to buying "retail". In order to "benefit, you of course have to be lured in to becoming a "member". They do this with a pretty sleek presentation and repeatedly trying to get you to understand how much (or rather how bad) retailers are and how much they "dare" to mark up their prices - and there is nothing you can do about it - apart from joining DirectBuy. Hmm, what is wrong with this picture? Never heard of a free market with competition and freedom to shop where you so choose (normally where you deem to get the best combination of low price, product quality/features, good service, etc)?

BTW, the "sleek" presentation (a video interrupted twice by an entrance of the "membership director") is hosted by a "Leisa Hart". Not to judge other people's looks, but there is something really sinister in the way she uses her mouth. Both the facial expressions as well as the actual words used (scripted of course). Nothing that would help to get a better perspective of DirectBuy in any case.
But, enough of personal attacks.

DirectBuy promises you "savings" (up to 60% or more) but NEVER shows you the prices you will pay - not until you shell out (in our case) $5,350 for a three-year "membership" with possible annual renewal of $200 for up to seven additional years after that. All for a sweet total of $6,750. A big chunk of change to drop into someone's franchise.
For this is what it is. This is a franchise, and you do business with the "local" owner. If he/she goes out of business, you might have hours (of driving) to the next "showroom" (overstatement, the facility is more like a place with tons of bookshelves filled with binders) where you can "shop". And, since you'll never realize any savings unless you "shop" there, your initial investment now starts to sound a bit steep and unsecure.

As a franchisee, it is supposedly a good business, at least as long as you manage to sign up new members. New members pay for the old ones and pay for the neverending "expansion" (this since there is no "profit"(?) on any of the merchandise).

In any case, we were pretty dead set on not signing up, and we left (happily) not having done anything stupid!. The only good thing I can say about these guys, is that at this location (Bothell, WA), they actually did not use any of the "strong arm" sales tactics far too common at similiar outfits. Sales tacticts that are used to essentially pressure undeciding or "negative" customers by sending in "managers"(?) with ever more "impressive" titles.

2 comments:

  1. I joined Direct Buy 2 yrs ago and haven't used it except to buy pain at my special discounted price thinking, that was a wast of 5000.00. Then last week changes in my life necessitated that I furnish and entire home--quickly. I pulled out my Direct Buy membership card and went to Direct Buy and ordered loads of stuff and saved more than what I paid for my Direct Buy investment. Lots more. It was kind of hard to learn their shopping/ordering system, but I found the staff helpful and the whole thing turned out to be more than worth it.

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  2. Anonymous said that he "went to DirectBuy and ordered loads of stuff and saved more than what I paid for my DirectBuy investment. Lots more."

    Then he said "It was kind of hard to learn their shopping/ordering system, but ... more than worth it."

    DirectBuy always seems to make a big deal out of the difficulty of learning their system. Perhaps this serves them by keeping DirectBuy as opaque as possible, or maybe it lets them coerce people into giving fabulous testimonials or forcing them to pay fees for "kitchen designers" who are doing nothing more than helping them figure out the right ordering code for an item.

    Anyway, "anonymous" is so happy about this big order he placed just last week! We know that it takes weeks and weeks to get almost anything from DirectBuy, so he must not yet have received his order, and it would be quite premature for him to be happy. Alternatively, "anonymous" is getting paid by DirectBuy to post messages like this.

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